Install1
Support
Email us for account, billing, or job-specific help. We respond within 1–2 business days.
How to get help
For general guidance on how Install1 works, use the help center or browse the FAQs. When the issue depends on your account, a specific job, or billing details, email support directly.
- Address
- 10308 Bailey Rd
Cornelius, NC 28031 - Response
- Within 1–2 business days
You can also send a message from the contact page. Include the account email you used on Install1, the job ID or billing context when it is relevant, and screenshots or the exact error text if something broke.
Disputes
If a print shop believes work was not completed to the agreed standard, they can dispute the job through the platform instead of approving it. Install1 will acknowledge active disputes within 3 business days of submission. Held funds remain held during any active dispute.
Payouts
When a print shop approves completed work, payment is charged and Install1 initiates the installer payout via Stripe Connect. Once initiated, payouts typically arrive within 2–3 business days depending on Stripe, the installer's bank, and account status. Payouts are not initiated until the job is approved, and the installer must have a connected Stripe account.
If the job shows as approved and the bank details are correct but no funds have arrived after 3 business days, email support@install-1.com with your account email, the job ID, and your Stripe Connect account status.