Terms of Service

1. Acceptance of Terms

By accessing or using the Install1 platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and BAX Forward LLC, the company operating the Install1 marketplace ("Company", "we", "us", "our"). References to "Install1" throughout these Terms refer to the Install1 marketplace platform operated by BAX Forward LLC.

2. Description of Service

Install1 is a marketplace platform operated by BAX Forward LLC that connects print shops and businesses ("Clients") with professional installers ("Installers") for vehicle wraps, wall murals, window film, signage, storefront graphics, fleet graphics, and related field-installation work. We provide:

• A platform for posting, discovering, and claiming installation jobs
• Job matching, messaging, and approval tools
• Payment processing via Stripe; funds held by Install1 pending job approval
• Installer payout transfers via Stripe Connect
• Rating and review systems

Install1 is not an employer of Installers and does not directly provide installation services. We act solely as an intermediary connecting Clients with independent Installers. Install1 does not guarantee the quality, safety, legality, or timely completion of any work performed through the platform.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Circumvent the platform to conduct transactions outside Install1 in order to avoid fees
• Share account credentials or allow unauthorized access
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or its servers
• Collect user information without consent

5. Payments & Fees

For Clients (Print Shops)

When you post a job, you agree to pay the base install price you set plus a 3.75% service fee charged by Install1. Your payment method is charged when you approve the completed job inside Install1. For example, on a $250 base job, your total charge is $259.38 ($250.00 + $9.38 service fee). Payment is collected via Stripe and held by Install1 until you approve the completed work. You must maintain a valid payment method on file.

For Installers

Install1 deducts a 3.75% service fee from the agreed base install price as your portion of the platform fee. For example, on a $250 base job, Install1 deducts $9.38 and you receive $240.63. The total platform fee across both parties is 7.5% of the base install price. The payout amount is displayed before you claim any job. After the Client approves a completed job, Install1 initiates payout. Once initiated, payouts typically arrive within 2–3 business days, depending on Stripe, the installer's bank, and account status. You must connect a valid US bank account via Stripe Connect to receive payouts.

Installer Subscription (Pro Plan)

Installers may subscribe to the Pro Plan at $5.00 per month (USD). The Pro Plan subscription is billed monthly via Stripe. You may cancel your subscription at any time through your account settings. Upon cancellation, Pro access continues through the end of the current billing period and you will not be charged again. No partial-month refunds are issued for cancelled subscriptions.

Payment Processing

All payment processing is handled by Stripe, Inc. By using Install1, you agree to Stripe's applicable terms of service. Install1 is not responsible for payment failures caused by insufficient funds, expired cards, or banking institution holds. Payment card details are stored and processed by Stripe and are never stored on Install1 servers.

6. Cancellation & Refunds

Job Cancellation by Print Shop

A print shop may cancel a posted job at no charge before an installer claims it. Once a job is claimed, cancellation requests must be submitted through the platform and are handled on a case-by-case basis. If a job is cancelled after claiming but before work has commenced, Install1 will review the circumstances and may issue a full or partial refund of any payment already collected.

Job Cancellation by Installer

Installers who cancel a claimed job may be subject to account review, reduced visibility, or account suspension depending on frequency and circumstances. Install1 reserves the right to reassign the job and notify the print shop.

Refunds

Payments that have been processed and are held by Install1 are refundable only in cases of documented non-completion of the agreed work scope or in the outcome of a dispute resolved in the Client's favor. Install1 does not guarantee refunds for subjective quality disagreements where work was completed as described and approved by the Client. All refund requests must be submitted to support@install-1.com with the job ID and supporting documentation.

7. Job Disputes

If a Client believes that work was not completed to the agreed scope, they may initiate a dispute through the platform instead of approving the job. Held funds remain held during any active dispute.

Install1 will acknowledge a submitted dispute within three (3) business days. Install1 will endeavor to review disputes and issue a determination within thirty (30) days of the dispute submission date, subject to the completeness of documentation provided by both parties. Held funds will not be held beyond ninety (90) days from the dispute submission date without a determination or mutual written resolution, except where required by law or where fraudulent activity is suspected.

Install1 may, at its discretion, facilitate communication between the parties or provide a determination based on documentation submitted by both sides. Install1 is not obligated to arbitrate, mediate, or resolve disputes between Clients and Installers, and any assistance provided does not create liability for Install1.

Clients and Installers are each solely responsible for the quality, scope, materials, timelines, and outcomes of work performed between them. Install1 makes no representations or warranties regarding the suitability, quality, safety, or legality of work performed by any Installer.

8. Independent Contractors

Installers using the Install1 platform are independent contractors, not employees, agents, or partners of Install1 or of any Client. Nothing in these Terms creates an employment, joint venture, agency, franchise, or partnership relationship between Install1 and any Installer.

As an independent contractor, each Installer is solely responsible for:

• All applicable federal, state, and local taxes on income earned through the platform
• Maintaining any required business licenses or permits in their jurisdiction
• Carrying appropriate liability insurance for their work
• The quality, safety, and completeness of work they perform
• Compliance with all applicable laws and regulations related to their trade

Install1 does not withhold taxes on behalf of Installers. Install1 may issue US tax forms (such as Form 1099-NEC) to Installers as required by applicable IRS regulations for the relevant tax year. Consult a qualified tax professional for guidance on your specific reporting obligations.

9. Intellectual Property

The Service and its contents, features, and functionality are owned by BAX Forward LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

10. DMCA & Copyright Complaints

Install1 respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content posted on Install1 infringes your copyright, please send a written notice to our designated agent at support@install-1.com with the subject line "DMCA Takedown Request". Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on the Service
• Your contact information (name, address, telephone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf

We will process valid DMCA notices and remove or disable access to infringing content as required. Users who repeatedly infringe third-party copyrights may have their accounts terminated.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Install1 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost revenue, lost data, or business interruption — arising from your use of or inability to use the Service, even if Install1 has been advised of the possibility of such damages.

Install1's total aggregate liability to you for all claims arising under or related to these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to Install1 in the twelve (12) months preceding the claim, or (b) $100 USD. Install1 does not guarantee the quality, safety, or timeliness of work performed by Installers and is not responsible for disputes, damages, or losses arising from work performed or not performed by any Installer.

12. Dispute Resolution & Arbitration

Any dispute, claim, or controversy between you and Install1 arising out of or relating to these Terms or the Service shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, to the extent applicable. Arbitration shall take place in Mecklenburg County, North Carolina, or, at either party's election, by telephone or video conference.

Class Action Waiver: You agree to resolve any disputes with Install1 on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for claims involving intellectual property infringement or unauthorized access to the Service.

13. Termination

We may terminate or suspend your account at any time, with or without notice, for violations of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease. You may delete your account at any time through your account settings. Termination does not affect any payment obligations that accrued before the termination date.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through a notice on the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. To the extent that any dispute is not subject to arbitration under Section 12, you consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.

16. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: support@install-1.com
• Address: 10308 Bailey Rd
• Cornelius, NC 28031